Customer Portal Tickets
Use tickets for connection problems, subscription imports, order checks, and refund questions. Sign in to describe the issue, add details to the same ticket, and check its status.
VPNRD Support
Support & Tickets
Submit account, plan, connection, and refund questions through a customer portal ticket. Include the issue and relevant details in one ticket so the support team can review the context and follow up.
Response times depend on the type of issue, ticket volume, and the information needed to investigate. We do not promise a fixed response time. Check the portal for replies after submitting a ticket.
Contact Options
For account- or order-related matters, use the ticket form after logging in. Refer to this site for any contact details officially made public.
VPNRD does not currently publish a support email address, so there is no email address for inquiries. Submit support requests through the customer portal. No response time is specified for this channel.
Telegram
VPNRD does not currently publish a Telegram support account, so there is no Telegram contact option. For account and plan matters, use the customer portal. No response time is specified for this channel.
What to Include in a Support Ticket
Describe what you can reproduce to help narrow down the issue; “it doesn’t work” alone is less useful. If you’re unsure about a detail, say so.
Connections & Clients
- The platform, operating system version, and client app you’re using.
- Your network environment and the route name shown in the customer portal.
- When the issue occurred, the exact error message, and what you’ve already tried.
- Whether all access is affected or only a specific website or app.
Plans & Orders
- Specify whether the issue concerns your plan status, traffic usage display, or subscription import.
- Provide the relevant order ID shown in the portal and its payment status.
- If payment records need to be checked, redact unrelated transaction details first.
- For refund questions, include the relevant order and what you’re requesting.
Protect Your Information
Never include your account password, payment credentials, or full subscription link in a ticket or screenshot. Subscription links grant access; hide the link and any tokens it contains in screenshots.
Share only information relevant to the issue. If more details are needed, reply in the original ticket to keep the full support history together.
Replies, Follow-Ups & Refunds
For common tasks, start with the guides. If you need help checking your account status, submit the specifics in a support ticket.
Where can I check replies to my ticket?
Go to the tickets section of the customer portal and open the relevant ticket. If you need to add details or attachments, reply in the original ticket to keep the issue in one place.
How long does it take to get a response?
We do not promise a fixed response or resolution time. Timing depends on ticket volume, the complexity of the issue, and how complete the information is. For matters that need further investigation, check the replies in your ticket for updates. You can add new error details while you wait; there’s no need to submit the same issue again.
Having trouble with a client or importing a subscription? Where should I start?
Start with the getting started guide. Make sure you’re signed in to the portal and have the current subscription details. For more complete connection and maintenance instructions, see the guide from beginner to advanced. Get client apps through the portal. For iOS, access is subject to the active plan rules shown in the portal.
How do I submit a refund request?
VPNRD offers a 7-day no-questions-asked refund. Submit a ticket through the portal with the relevant order and your request. See the refund policy for details. A refund policy does not guarantee when funds will arrive; check your ticket for updates.
What should I do if I can’t log in?
Use the portal login page to check your username and password, and review any on-screen messages. VPNRD does not require an email address; accounts are created with a username and password. Keep your login details safe. VPNRD has not published other public contact addresses, so do not send account or payment information to accounts not listed on this site.